As there is an increasing trend to work from home, so there is a need for more portable and accessible ways of working. Working from home or indeed the local coffee shop, saves company space and resources, and provides employees with a more comfortable working environment.
Additionally in these days of distributed office environments, for example, branch networks either locally or internationally, access to key management information from these disparate locations is crucial to business success.
Furthermore, providing business critical data directly to your clients, will generate a rapid return on investment not to mention empowering your most valuable asset, your clients.
For some reason though, a surprising number of companies seem to keep their credit control function and teams in house, and trapped in a single environment. Current, cost effective and readily available technology means this does not need to be the case. Software is available now which allows credit controllers, branch colleagues and their clients, to work externally to the localised environment. The reach of credit and query management can be extended using web based software via an online portal. Within a web browser, permitted users can check reports, handle enquiries and interact with the internal credit control team.
Trusted colleagues gain access to all their associated clients credit control related data and clients themselves may access a reduced subset of their own data. Available data includes client turnover, aged debtor profile, balances and outstanding queries, not to mention full access to all current and historical transactions including the ability to download copy documents. Other documents, chase letters and customer statements may also be viewed and downloaded via the portal.
The option to interact with the credit control team by adding notes or changing the status of a query or outstanding action radically improves the interaction with the team. This shortens resolution time, hence enabling outstanding debt to be resolved in a much shorter timescale.
To find out more about Safe Credit Control, visit www.safe-creditcontrol.co.uk and complete an online enquiry form.
Eddie Stanley, Safe Computing, Commercial Director, Financials and Credit Control.